Enquiry Officer

Enquiry Officer

Redditch

Permanent Contract

Full Time

The closing date for this post is 12 noon on Wednesday 23rd October

Those currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To make initial contact from members of the public and deal appropriately. To record incidents and crime reports and updates on to the Force systems from police officers and police staff.

Main Responsibilities:

To deal with enquiries from members of the public face to face, by phone, e-mail, fax etc. and deal with them appropriately and in a professional and efficient manner according to Force Policy. 

Provide advice, guidance and assistance to members of the public and other visitors attending the counters, acting as first point of contact and dealing appropriately. 

To apply the NSIR when recording incidents and Home Office Counting Rules (HOCR) when recording crime reports. 

To mentor and support other members of the team as required. 

Accurately update, retrieve and interrogate all Force IT systems.

To record incidents and crime reports to meet the ‘Right First Time’ ethos. 

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Experience/Skills: Knowledge:

5 GCSE’s including English Language A-C grade or equivalent.

Experience in working as part of a team in a customer service environment.

Proven ability to communicate both orally and in written form with a wide range of people.

Proven ability to gather and collate information and create and maintain accurate records.

Ability to accurately input and maintain data.

Competent in the use of IT, including Microsoft packages. 

Special Conditions:

Shift working including unsociable hours, weekends and public holidays

Wearing of Uniform. 

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks.