Police Officer

Communications Officer - Operations & Communications Centre (OCC)

£17,732 - £21,826 plus shift and weekend working allowance from £6,020
Shift working

Communications Officer - Operations & Communications Centre (OCC)

Hindlip, Worcestershire

Permanent contract

31.82 hours - see shift pattern attached

There is no closing date, as applications will be reviewed periodically.

There has never been a better time to join West Mercia Police’s Operations and Communications Centres (OCC) as a Communications Officer. Our OCC is set to grow dynamically at the very heart of our service, bringing all of our OCC teams together in our brand new Southwell House building, while a number of our Communications Officers have recently successfully gained promotion or progressed to other exciting roles with us. We now have a number of vacancies for the next generation of Communications Officers who will make a difference for the people we serve.

The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate.


Main responsibilities:

To receive and record requests for service on appropriate systems. Making an initial assessment of the threat, risk of harm and vulnerability and subsequently determining the initial level of response in accordance with the Deployment Principles, Force Procedures, National Standards of Incident and Crime Recording and providing resolution at the first point of contact, where appropriate.

To manage slower time non dynamic requests from Police resources via Operational Service Desk practices.

To update, analyse and interrogate IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines

To assess the threat, risk of harm and vulnerability and record initial details of people reported as absent or missing onto the COMPACT missing person system

To provide timely updates to victims and witnesses when the initial response times are unable to be met and if appropriate, inform them about the outcome resulting from their request for service.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required, including cover for colleagues, as required.


Experience of working as part of a team

Proven ability to gather information and to prioritise tasks whilst under pressure

Proven ability to gather and collate information using appropriate questioning techniques and create and maintain accurate records

Proven ability to work under pressure, managing high and varied workloads in a customer service environment

Good keyboard skills- able to type as a minimum 35 words per minute

Competent in the use of IT including Microsoft packages

Proven ability to communicate both orally and in written form with a wide range of people

Good data input skills

Special conditions: 

  • Required to wear a uniform
  • Shift and weekend working
  • Unsocial hours
  • Exposure to disturbing/unpleasant tasks
  • Occasional travel within the West Mercia policing area
  • Hearing test
  • Night working
  • Tutoring of new members of staff
  • In order to ensure resilience and to reflect the significant training investment, the post of Communications Officer is subject to a minimum two year tenure period. This means you will be unable to apply for any internal vacancies for a period of two years from the commencement of your appointment.
  • This post is also subject to a 12 month probation period

You will be required as part of West Mercia Police recruitment process to successfully complete vetting and credit checks.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

This opportunity is closed to applications.